In the aviation community, we emphasize the concept of "no fast hands in the cockpit" when you have an aircraft emergency. Instead of acting instinctually, it's important to assess the situation before taking action.
This applies to a small Launch Day hiccup with the survey site that may have affected some of you. We received word of a typographical error on the main survey page and took immediate action to correct it -- unfortunately, unbeknownst to us, that meant anyone currently taking the survey was recycled back to the beginning of the survey without warning. We heard about that issue, so went back in to determine why ... thereby forcing yet another group to experience a survey that wouldn't advance to the next page. SurveyMonkey, the site powering our survey, actually 'locks down' respondents so that they don't risk entering inaccurate data if the survey is in the process of being revised. In short, this was an administrator error all the way.
Luckily, we rapidly resolved the issue and most of you should have progressed through the survey without a hitch. If you were affected, please accept our most sincere apologies!
A quick recap from the Launch Day (May 1st): >570 surveys were completed, the website received >2,160 visits, and our Facebook post was viewed >15K times. Thank you for taking the time to engage - and thank you for sharing this website with your social networks.
Best, The 2014 Navy Retention Study Team